Michelle Martinez

For the last 6 years I’ve worked in the Home Warranty space for HomeServe, initially managing their Energy Utility relationships and most recently, managing the customer experience at HomeServe, responsible for the contact center operations, complaints/feedback and automation of the HomeServe journey. Today, I’m working with a start-up, helping craft the ideal customer experience from the start. I have 20 years of marketing experience, 13 years of product development and account management experience from start-ups to Fortune 500 and everything in between. Prior to joining HomeServe, I was at Synapse Group, Inc. (a Time Inc. subsidiary where I managed marketing, product development and overall relationships with DRTV partners). To my parents chagrin, I received a B.A. in biology from Swarthmore College. hold an M.A. in Sports Marketing from the University of Connecticut and am a licensed holistic nutrition coach. I used to coach and play lots of tennis, but put that on hold for the last 11 years when my oldest daughter was born, with no regrets. I love being outdoors with my two girls (7 and 11) and husband (whom I met on match.com). In my spare time, I figure out ways to make the junk food my kids love into health food.